My door is saying ‘lock open’ when I’ve locked it or it is saying ‘lock closed, securely locked’ when it’s open

You need to electronically hand the lock, please see the the steps below for full instructions on how to do so.

Step 1

Touch the lock with one finger to wake it up

Insert your master code/pin code

Then press the hash button

Remove the back cover from the inside of the door lock and press the P button

Now press the hash button on the outside of the door lock

Pull the handle downwards on the inside of the door

Then pull the handle upwards on the inside of the door

Now press the I button, highlighted in red in the image and place the cover back on.