My door is saying ‘lock open’ when I’ve locked it or it is saying ‘lock closed, securely locked’ when it’s open
You need to electronically hand the lock, please see the the steps below for full instructions on how to do so.Â
Step 1
Touch the lock with one finger to wake it up

Step 2
Insert your master code/pin code

Step 3
Then press the hash button

Step 4
Remove the back cover from the inside of the door lock and press the P button

Step 5
Now press the hash button on the outside of the door lock

Step 6
Pull the handle downwards on the inside of the door

Step 7
Then pull the handle upwards on the inside of the door

Step 8
Now press the I button, highlighted in red in the image and place the cover back on.
