Why are my devices not learning in to my system?
This could be due to a number of reasons… Compatibility, interference, out of range, faulty device, Internet connection.
- Check the accessory you are learning has the correct prefix on the product code (for the Sync alarm all accessory codes will start with AC-).
- Check your Sync Hub is connected to the Internet, and that there are no fault lights showing on the Hub.
- Make sure your accessory is within a 200m range of the Sync Hub.
