****Support Update – 29th June 2020 **** Our support teams are working extremely hard to help resolve issues. However we are receiving a high demand for the service and therefore if you haven’t received a response on email, we are really sorry, we will get to your request, but ask that you do not send another to chase. Thanks for your understanding Yale.
A Key Owner is the admin user that controls the administrative functions of the lock. Including sharing virtual Keys and the addition of Key Cards, Key Tags and Phone Tags. There will only be one Key Owner per lock, however, the Key Owner can transfer this ownership to another user if desired. (via the app).
