What do I do if the Yale Access App says the lock is unlocked when it’s actually locked?
A. If the Yale Access App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be recalibrated. Please initiate recalibration from the settings tab in your Yale Access app. You must be within Bluetooth range of the lock to recalibrate it.
PLEASE NOTE:
Incorrect lock status may also happen if the lock is laying on a flat surface.
Incorrect lock status may also happen if the lock is laying on a flat surface.