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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

View app server update notice

As part of our commitment to continuous improvements, we will carry out system maintenance on the 23rd of March 2020, between the hours of 1:30am to 8:30am.

The app and the server will be offline for the first two hours (1:30am to 3:30am):

  • During this period your device(s) will remain operational locally (recording to SD cards and Hard drives will not be interrupted)
  • Your device(s) will be offline during this period but will reconnect automatically once it is completed.

    Upon completion:

  • You will be asked to login the app again
  • You will be unable to change the device‚Äôs cover photo, however we will rectify this

    on the next app release

    Please make sure you are using the latest version of the app or you may not be able to access your system.