Troubleshooting
- HSA 6200 / Yale Essentials Alarm Kit
- Smart Wired Gen 2
- All-in-One
- Value Safes
- Certified Safes
- Fire Safes
- Premium Safes
- Sync Smart Home Alarm
- Indoor WiFi Cameras
- IA Alarms
- Smart Home Alarms
- Smart WiFi Gen 2
- Smart CCTV Gen 1
- Keyfree
- Keyless
- HSA 6400
- EF Kit 2
- Home View Cameras
- Pan, Tilt & Zoom Cameras
- Conexis L1
- EF Kit 1
- EF Kit 4
- EFSkit
- HSA 6600
- HSA 6410
- HSA 6610
- Smart Door Locks
HSA 6200 / Yale Essentials Alarm Kit
- How do I pair my siren to the hub?
- I am installing my Yale siren-based alarm, but I can’t disable the siren tamper. Why is this?
- Why is the LED flashing on my HSA 6200 Key Pad when any key is pressed?
- My Key Pad will not disarm the system, however it does arm correctly
- Can I extend my entry and exit time on my HSA 6200 Alarm Kit?
Smart Wired Gen 2
- How do I reset my system?
- Why is my DVR not recording footage?
- Some of the App functions do not seem to be working
- I can’t view live streaming in the app? – Smart WiFi & Wired CCTV
- Can only view live footage with Wi-Fi and not on a 3G/4G network
- I’m getting a blank screen/I cannot see a menu – Smart WiFi & Wired CCTV
- My DVR is not recording to the full capacity – Smart WiFi & Wired CCTV
- I’m getting a white cloudy image mist across the camera image, what is this?
- My password is not working – Smart WiFi & Wired CCTV
- Smart Wired CCTV allows access to main menu but no images are shown
- I skipped the QR code to download the app in set-up, can I go back to it?
All-in-One
- My device has been bound by an alternative email address
- I’m changing my Wi-Fi network, how do I get my device online?
- How do i connect my camera to my new Wi-Fi?
- How do I update device firmware?
- How do I delete my camera from my account?
- The camera does not recognise the SD card.
- The camera disconnects frequently, the connection is not stable.
- I can see the camera under my device list, but when I try to live view it’s not streaming.
- I have insert a Micro SD card, but there are still no video recordings?
- How can I receive motion detection notifications?
- I have no access to my camera remotely
- How do I switch the Camera LED off?
- The automatic spotlight activation is not working for my All in One camera?
- How do I enable automatic spotlight activation for my All-in-One camera?
- How I do activate Motion detection on my camera?
- How do I add the camera to a new Yale account?
- App says “Invalid QR code” when I scan the QR code on the camera
- The App says “Failed to configure device network”
Value Safes
- What happens if I lock my keys in the safe or lose my keys?
- Where can I find the code to get new keys ordered?
Certified Safes
- I cannot lock my safe.
- I have forgotten my PIN code
- What happens if I lock my keys in the safe or lose my keys?
- The safe is not accepting my new code, what can I do?
- I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?
Fire Safes
Back to topPremium Safes
- I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?
- The safe is not accepting my new code, what can I do?
- I cannot lock my safe.
- What happens if I lock my keys in the safe or I lose my keys?
Sync Smart Home Alarm
- My Keypad arms but doesn’t disarm my alarm
- My Panel says its offline
- Does the Sync Smart Home Alarm work with Apple Homekit?
- My Panic button is not working
- Why cant I see all my devices on the app?
- How often will I have to change the batteries in my alarm system?
- My Key Pad will arm but not disarm the system?
- My app is showing battery missing / dead what does this mean?
- My alarm regularly sounds but there are no messages shown on the app. What is the reason for this?
- My alarm activates immediately when entering the property.
- Can I make my system pet friendly?
- Will my pet Dog or Cat trigger my alarm?
- My PIR is not responding when I arm the system?
- I haven’t set up my app within the 3 hour set up window. What should I do?
- I can’t register my Smart Home Alarm Range System to the app?
- My Smart Hub is beeping every 30 seconds and also has an Orange light illuminated.
- I keep getting supervision failure
- My hub won’t connect to the Internet
- Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem?
- What happens if the Internet goes down?
- Why does my alarm keep triggering for no reason?
- Which Pet PIR is compatible with the Sync Smart Home Alarm?
Indoor WiFi Cameras
- My camera will not connect to my network?
- I cannot connect to the app
- I have forgotten my user account / password
- How do I set up my username/password?
IA Alarms
- My Panic button is not working
- My IA Alarm panel is displaying ‘Alarm Alarm Alarm Alarm’
- Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem
- My IA Alarm activates immediately when entering the property
- Why does my IA Alarm keep triggering for no reason?
Smart Home Alarms
- My Panic button is not working
- There are no lights on my Door Contact / Key Pad after I have changed the batteries
- My keypad will arm but not disarm the system?
- My PIR is not responding when I arm the system?
- I haven’t set up my app within the 3 hour set up window. What should I do?
- I can’t register my Smart Home Alarm Range System to the app?
- My Smart Hub is beeping every 30 seconds and also has an Orange light illuminated
- My alarm regularly sounds but there are no messages shown on the app. What is the reason for this?
- I keep getting supervision failure
- My hub won’t connect to the Internet
- Why won’t my PIR Image Camera learn into my Smart Home Alarm System?
- Why can’t I see all my devices on the app?
- Why are my devices not learning into my Smart Home Alarm system?
- Why does my alarm trigger as soon as I enter my property?
- What do the LED lights mean on my Smart Hub?
Smart WiFi Gen 2
- Why is my DVR not recording footage?
- Some of the App functions do not seem to be working
- The picture quality on the app does not look as sharp as expected
- My WiFi camera has linked to channel 5 – how can I change this?
- I have changed my router and now my WIFI camera will not connect
- Decoding error message on monitor for WIFI camera stream
- I am unable to connect my WiFi cameras to my WiFi system.
- I can’t view live streaming in the app? – Smart WiFi & Wired CCTV
- Can only view live footage with Wi-Fi and not on a 3G/4G network
- I’m getting a blank screen/I cannot see a menu – Smart WiFi & Wired CCTV
- My DVR is not recording to the full capacity – Smart WiFi & Wired CCTV
- I’m getting a white cloudy image mist across the camera image, what is this?
- My password is not working – Smart WiFi & Wired CCTV
- CCTV System allows access to main menu but no images are shown
- I skipped the QR code to download the app in set-up, can I go back to it?
Smart CCTV Gen 1
- Why is my DVR not recording any footage?
- Some of the App functions do not seem to be working
- I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network
- I’m getting a blank screen/I cannot see a menu
- My DVR is not recording to the full capacity
- I’m getting a white cloudy image mist across the camera image, what is this?
- My password is not working
- My CCTV System allows me to access the main menu but no images are visible on the monitor?
- I skipped the QR code to download the app in set-up, can I go back to it?
Keyfree
- How do I disconnect my Keyfree door lock from a home automation system?
- I’ve forgotten or need to change my Primary Code
- All the lights are flashing on my keypad and it won’t allow me to enter
- My Keypad is not working correctly
- My door is saying ‘lock open’ when I’ve locked it or it is saying ‘lock closed, securely locked’ when it’s open
- I keep hearing, ‘welcome to the Yale digital world’
- The batteries in my KeyFree Smart Door Lock are completely flat, how do I open my door?
- The Keyfree connected will not disengage using the code or fob
- How do I open the Keyfree Connected Smart Door lock?
- My key fob has been lost/stolen, can I remove it from my lock?
- My Key Fob is not registering
Keyless
- How do I delete a user code?
- How do I set or change the primary code on my Keyless Connected Smart Door Lock?
- I’ve lost the Primary Code to my lock, how do I reset back to factory settings?
- My lock will not open, however it has been working fine since installation
- My Keyless Connected Smart Door Lock is not operating my Nightlatch
- My Keyless Connected will not lock after entering and shutting the door
- I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not being retained.
- What batteries does my lock use and how long will they last?
- The batteries in my Keyless Smart Door Lock are completely flat, how do I open my door?
HSA 6400
- My HSA 6400 Alarm panel is displaying ‘Alarm Alarm Alarm’ on my display
- I have a 30 second beep and an amber light on my control unit
- My Alarm is beeping every 30 secs with an amber light
- My Alarm goes off as soon as I open the door
- Can I turn the warning beep off on my control panel?
- My siren is making extra beeps when armed/disarmed
- I want to part arm my system, what do I set the sensors to?
- The display keeps reverting back to time & date, when I have armed the system
EF Kit 2
- How to remove devices from my Telecommunicating Alarm?
- I have forgotten my PIN
- How do I clear the fault log, warning triangle or warning beep on the control panel?
- How do I change the batteries on my Telecommunicating Alarm?
- Why does the Siren make an interrupted tone when sounding an alarm?
- How do I reset the Key Pad PIN?
- Should the Red light flash on my PIR?
- How do I dial in or test the dialler function on my control panel?
- My Alarm panel is displaying ‘Alarm Alarm Alarm’ on my display
- My Alarm goes off as soon as I open the door
- My Key Fob is not disarming the system
- My siren is making extra beeps when armed/disarmed
- The display keeps reverting back to time & date, when I have armed the system
- Why is the LED flashing on my Key Pad when any key is pressed?
- Why does my alarm keep triggering for no reason?
- My PIR is not responding when I arm the system?
Home View Cameras
- I cannot connect to the app
- I’m having trouble syncing the time with my phone app
- I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
- I’m getting motion detection alerts, but have no recorded footage of the event
- I can’t connect wirelessly to my router
- I have connected via Ethernet cable but cannot get Wi-Fi to work?
- I have forgotten my user account / password
- Dropbox settings option is greyed out/not working
- What do the network lights indicate?
Pan, Tilt & Zoom Cameras
- I cannot connect to the app
- I’m having trouble syncing the time with my phone app
- I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
- I’m getting motion detection alerts, but have no recorded footage of the event
- I can’t connect wirelessly to my router
- I have connected via Ethernet cable but cannot get Wi-Fi to work?
- I have forgotten my user account / password
- Dropbox settings option is greyed out/not working
- What do the network lights indicate?
Conexis L1
- My Conexis®L1 Key Card, Key Tag and Phone Tags (credentials) are not working
- Conexis® L1 Is Not Locking or Unlocking
- Conexis® L1 Smart Door Lock will not connect with the app
- An alarm on the Conexis® L1 is going off
- The external handle on my Conexis® L1 Smart Door Lock operates normally, but the inside handle does not
- My Conexis® L1 Smart Door Lock is making an unusual sound
- What Happens If I Lose One of My Credentials?
- I have run out of credits on my app
- My Conexis®L1 Smart Door Lock will not pair/talk to the app
EF Kit 1
- I am installing my Yale Standard alarm, but I can’t disable the siren tamper. Why is this?
- Why does the Siren make an interrupted tone when sounding an alarm?
- How do I reset the Key Pad PIN?
- Should the Red light flash on my PIR?
- My Key Pad will not disarm the system, however it does arm correctly
- Why is the LED flashing on my Key Pad when any key is pressed?
- Why does my alarm keep triggering for no reason?
- My PIR is not responding when I arm the system?
EF Kit 4
- I am installing my Yale Standard alarm, but I can’t disable the siren tamper. Why is this?
- Why does the Siren make an interrupted tone when sounding an alarm?
- How do I reset the Key Pad PIN?
- Should the Red light flash on my PIR?
- My Key Pad will not disarm the system, however it does arm correctly
- Why is the LED flashing on my Key Pad when any key is pressed?
- Why does my alarm keep triggering for no reason?
- My PIR is not responding when I arm the system?
EFSkit
- Why does the Siren make an interrupted tone when sounding an alarm?
- How do I reset the Key Pad PIN?
- Should the Red light flash on my PIR?
- Why does my alarm keep triggering for no reason?
- My PIR is not responding when I arm the system?
HSA 6600
Back to topHSA 6410
Back to topHSA 6610
- There are no lights on my Door Contact / Key Pad after I have changed the batteries
- Why does the Siren make additional beeps on disarming?
- Why does my alarm keep triggering for no reason?
- Should the Red light flash on my PIR?
- My PIR is not responding when I arm the system?
Smart Door Locks
- How do I disconnect my Keyfree door lock from a home automation system?
- I’ve forgotten or need to change my Primary Code
- How do I delete a user code?
- How do I set or change the primary code on my Keyless Connected Smart Door Lock?
- My Conexis®L1 Key Card, Key Tag and Phone Tags (credentials) are not working
- All the lights are flashing on my keypad and it won’t allow me to enter
- My Keypad is not working correctly
- My door is saying ‘lock open’ when I’ve locked it or it is saying ‘lock closed, securely locked’ when it’s open
- I keep hearing, ‘welcome to the Yale digital world’
- The batteries in my KeyFree Smart Door Lock are completely flat, how do I open my door?
- The Keyfree connected will not disengage using the code or fob
- How do I open the Keyfree Connected Smart Door lock?
- My key fob has been lost/stolen, can I remove it from my lock?
- My Key Fob is not registering
- I’ve lost the Primary Code to my lock, how do I reset back to factory settings?
- My lock will not open, however it has been working fine since installation
- My Keyless Connected Smart Door Lock is not operating my Nightlatch
- My Keyless Connected will not lock after entering and shutting the door
- I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not being retained.
- What batteries does my lock use and how long will they last?
- The batteries in my Keyless Smart Door Lock are completely flat, how do I open my door?
- My app is showing battery missing / dead what does this mean?
- Conexis® L1 Is Not Locking or Unlocking
- Conexis® L1 Smart Door Lock will not connect with the app
- An alarm on the Conexis® L1 is going off
- The external handle on my Conexis® L1 Smart Door Lock operates normally, but the inside handle does not
- My Conexis® L1 Smart Door Lock is making an unusual sound
- What Happens If I Lose One of My Credentials?
- I have run out of credits on my app
- My Conexis®L1 Smart Door Lock will not pair/talk to the app