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Troubleshooting

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Linus Adjustable Cylinder Support

Linus Adjustable Cylinder Support

Click here for Linus Adjustable Cylinder Support

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Linus Connect Bridge Support

Linus Connect Bridge Support

Click here for Linus Connect Bridge Support 

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Linus Smart Keypad Support

Linus Smart Keypad Support

Click here for Linus Keypad Support

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Linus Smart Lock Support

Linus Smart Lock Support

Click here for Linus Smart Lock Support

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How do I pair my siren to the hub?

How do I pair my siren to the hub?

To pair the siren to the hub please follow the steps below: Press and hold the learn button on the hub until the LED flashes. Make sure dip switches 1 2 3 and 4 on siren are on OFF position

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How do I reset my system?

How do I reset my system?

If you have forgotten your password and password recovery is not available, you can reset your system using the steps below: Turn off the power of DVR. Press and hold the reset button. (see image) Turn on the power of DVR

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My device has been bound by an alternative email address

My device has been bound by an alternative email address

For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again. If you want to add it to a new account, you must delete it from

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I’m changing my Wi-Fi network, how do I get my device online?

I’m changing my Wi-Fi network, how do I get my device online?

To connect to a different Wi-Fi network, press the Reset button for 10 seconds to reset the camera then reconnect to Wi-Fi when the red and blue light flashes. Enter the App, go to the camera preview page, click the

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How do i connect my camera to my new Wi-Fi?

How do i connect my camera to my new Wi-Fi?

Reset your camera to factory default, then setup your camera with the new Wi-Fi.

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How do I update device firmware?

How do I update device firmware?

Login into your account in Yale View app & go to the preview page. Click the gear icon on the top right corner. Go to Device Info page, click Cloud Upgrade option to check if there is new firmware. If

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