Troubleshooting
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How do I pair my siren to the hub?
To pair the siren to the hub please follow the steps below: Press and hold the learn button on the hub until the LED flashes. Make sure dip switches 1 2 3 and 4 on siren are on OFF position
How do I reset my system?
If you have forgotten your password and password recovery is not available, you can reset your system using the steps below: Turn off the power of DVR. Press and hold the reset button. (see image) Turn on the power of DVR
My device has been bound by an alternative email address
For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again. If you want to add it to a new account, you must delete it from
I’m changing my Wi-Fi network, how do I get my device online?
To connect to a different Wi-Fi network, press the Reset button for 10 seconds to reset the camera then reconnect to Wi-Fi when the red and blue light flashes. Enter the App, go to the camera preview page, click the
How do i connect my camera to my new Wi-Fi?
Reset your camera to factory default, then setup your camera with the new Wi-Fi.
How do I update device firmware?
Login into your account in Yale View app & go to the preview page. Click the gear icon on the top right corner. Go to Device Info page, click Cloud Upgrade option to check if there is new firmware. If