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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

Sync

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My app wont load

My app wont load

Please check your phone connection and ensure the latest app and firmware is downloaded to your device. Following this, please force close the app and re-open. For Android users, please make sure you have Home app 2.0.0 version or later.

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My Keypad arms but doesn’t disarm my alarm

My Keypad arms but doesn’t disarm my alarm

Please remove the keypad from the system then complete the following procedure: Press the ‘Panic button A’ key followed by factory default Key Pad code ‘0000’ (this is different to your Control Panel PIN code). Press the ‘Panic button A’

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Does the Sync Smart Home Alarm work with Apple Homekit?

Does the Sync Smart Home Alarm work with Apple Homekit?

No. Keep an eye out on social media as we are working hard with our integration partners to bring Apple Homekit integration as soon as possible.

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How do I Install my Yale Sync Alarm?

How do I Install my Yale Sync Alarm?

Please follow the quick start guide provided in your kit. All accessories in the kit are pre-linked and wire-freee, making installation quick and simple. You will need to download the Yale Home App to create an account and configure your

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Why cant I see all my devices on the app?

Why cant I see all my devices on the app?

This is because the app and hub are not synced. To sync these please see the gif below.  

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How can I add a new user to the system?

How can I add a new user to the system?

New users can be added in the Yale Home App.  

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How often will I have to change the batteries in my alarm system?

How often will I have to change the batteries in my alarm system?

Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.      

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Should the light flash on my PIR?

Should the light flash on my PIR?

The light will flash on initialisation when the battery tab is removed.  

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How will I be alerted if the alarm has been triggered?

How will I be alerted if the alarm has been triggered?

You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification

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My Key Pad will arm but not disarm the system?

My Key Pad will arm but not disarm the system?

This is because the Key Pad hasn’t been initialised. Please remove the Key Pad from the system in the device settings menu, then initialise the Key Pad as follows: 1. Press panic button A, then 0000 2. The LED will

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