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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

IP camera

Showing articles 1 - 10 of 13

My camera will not connect to my network?

My camera will not connect to my network?

Turn off all your safe web protection on your router, for example with Virgin you can do this by logging onto your account and turning both Virus Safe and Child safe. Then restart the connecting process gain. Once connected turn

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Which App do I need to use for my IP Camera?

Which App do I need to use for my IP Camera?

Yale View App.

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I cannot connect to the app

I cannot connect to the app

Please check that you have downloaded the correct App – please search for Yale View (the camera is not compatible with Yale CCTV or Yale Home View Apps). Please ensure that your router is connected to a 2.4ghz Wi-Fi network

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I have forgotten my user account / password

I have forgotten my user account / password

You can use “Forgot password?” from the login screen of the Yale View app to reset your account password. If you have forgotten your user name you will need to send us the camera serial number along with the user

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How do I set up my username/password?

How do I set up my username/password?

In the Yale View app tap on Register to create a new user account.

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Can I play back images/video?

Can I play back images/video?

Yes, in the Yale View app you can playback recordings from the SD card in the “View record history” screen. You can also see captured files on your iPhone in the Local Files in the Me tab.

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Do these cameras have two-way audio?

Do these cameras have two-way audio?

Yes they do, you can listen or talk back with the built-in microphone and speaker.

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Can I add extra users / accounts to this camera?

Can I add extra users / accounts to this camera?

No, the Yale View app only allows one user account to be connected to each camera.

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Can more than one user log in to the same camera?

Can more than one user log in to the same camera?

Only one device can be logged in to the app at any one time. If you change the device you are viewing on, you will simply need to log in to the app again.

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Can I talk to people through the camera?

Can I talk to people through the camera?

Yes, in the Yale View app you can use the Microphone button to turn two-way audio on.

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