Home View Cameras
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The App says “Failed to Bind”
Please check your router is connected to the internet (try to open a web page with your phone browser) then try again. This means that the camera was successfully connected to your wifi network but failed to add the camera
The App says “Failed to configure device network”
Please reset your camera and follow the App set up process to set up your wifi connection again. During the configuration process you can try the following: 1. During the wifi connection process, try to put your smartphone less
Which App do I have to download for my camera?
If you have Home View cameras (product code starting with WIPC) you need to download Yale Home View If you have Smart View cameras (product code starting with SV) you need to download Yale View
How do I capture images/video?
You can save and share images or videos via Dropbox. You can also take photos and video clips when viewing the live feed in the App. If you want to save images/video locally on the camera, you will need to
How do I reset my camera back to factory settings?
Complete the reset form on the app.
I cannot connect to the app
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.
I’m having trouble syncing the time with my phone app
Please make sure you have updated the app to the latest version.
I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
I’m getting motion detection alerts, but have no recorded footage of the event
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is
I can’t connect wirelessly to my router
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless