Arrow Up

Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

Home View Cameras

Showing articles 1 - 10 of 28

The App says “Failed to Bind”

The App says “Failed to Bind”

Please check your router is connected to the internet (try to open a web page with your phone browser) then try again. This means that the camera was successfully connected to your wifi network but failed to add the camera

Read more

The App says “Failed to configure device network”

The App says “Failed to configure device network”

Please reset your camera and follow the App set up process to set up your wifi connection again.   During the configuration process you can try the following: 1. During the wifi connection process, try to put your smartphone less

Read more

Which App do I have to download for my camera?

Which App do I have to download for my camera?

If you have Home View cameras (product code starting with WIPC) you need to download Yale Home View If you have Smart View cameras (product code starting with SV) you need to download Yale View

Read more

How do I capture images/video?

How do I capture images/video?

You can save and share images or videos via Dropbox. You can also take photos and video clips when viewing the live feed in the App. If you want to save images/video locally on the camera, you will need to

Read more

How do I reset my camera back to factory settings?

How do I reset my camera back to factory settings?

Complete the reset form on the app.

Read more

I cannot connect to the app

I cannot connect to the app

Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

Read more

I’m having trouble syncing the time with my phone app

I’m having trouble syncing the time with my phone app

Please make sure you have updated the app to the latest version.

Read more

I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.

Read more

I’m getting motion detection alerts, but have no recorded footage of the event

I’m getting motion detection alerts, but have no recorded footage of the event

The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is

Read more

I can’t connect wirelessly to my router

I can’t connect wirelessly to my router

Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless

Read more