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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

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I can’t download the app – Smart WiFi & Wired CCTV

I can’t download the app – Smart WiFi & Wired CCTV

The app is compatible with most phones running Android 4.1 and above, or IOS version 8.0 and above. If you have a compatible phone, make sure you have a stable internet connection and attempt to download it again. If you

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How do I install my Yale Smart Home Alarm?

How do I install my Yale Smart Home Alarm?

Please click on the image to view a step-by-step video of how to install a Smart Home Alarm.

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What do the LED lights mean on my Smart Hub?

What do the LED lights mean on my Smart Hub?

Top LED Green = Linked to the Server/Internet Top LED not lit = No link to the Server/Internet Middle LED Orange = System Fault. Further details can be found in the app Middle LED not lit = System OK Bottom

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How do I install the Conexis®L1 Smart Door Lock?

How do I install the Conexis®L1 Smart Door Lock?

Please refer to our manual below: Download Manual Or view Yale’s ‘How to install’ tutorial video on YouTube:    

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