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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

DVR

How do I reset my system?

How do I reset my system?

If you have forgotten your password and password recovery is not available, you can reset your system using the steps below: Turn off the power of DVR. Press and hold the reset button. (see image) Turn on the power of DVR

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How do I change the sensitivity on the DVR?

How do I change the sensitivity on the DVR?

In main menu > system > setting > event > motion detect > ‘set’ > move mouse to top of screen to reveal the option… Select ‘red’ for region 1, multiple regions can be set – yellow, blue, green, with

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Why is my DVR not recording footage?

Why is my DVR not recording footage?

Go into the storage menu and select ‘HDD manage’ and check the capacity of the hard disk. Also, check that your record settings are correct in the schedule menu.

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Why is my DVR not recording any footage?

Why is my DVR not recording any footage?

Check the hard drive is listed by going into the professional menu and click on ‘HDD’ manage. Check capacity, format disk if necessary (please note this will wipe all stored information). ***GENERAL MAINTENANCE ADVICE *** We advise maintaining the hard

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