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What does the British Kitemark mean on my Conexis L1?
When it comes to the smart home, 43% of people are concerned about “someone hacking into my home*”. This new Kitemark defuses this concern and brings reassurance to UK homeowners thanks to a prestigious marking from the British Standard Institute
Here are a few examples of the various sounds your Conexis will make and what they mean: Conexis Error Sound: Conexis Low Battery Sound: Conexis Powering Up Sound: Conexis Confirmation Sound:
My Conexis®L1 Key Card, Key Tag and Phone Tags (credentials) are not working
Before the app has been downloaded the cards and tags can be learnt in manually into the lock by pressing the R button and offering each key Card/ Tag one by one. Once you have learnt in all of your
What Frequency Does the Key Tag and Cards Use?
The key cards and tags use a frequency of 13.56 mhz.
How Do I Check to See If My Conexis L1 Can Be Locked Through the Thumbturn?
Please see images below for instructions and information:
Conexis® L1 Is Not Locking or Unlocking
Make sure the handing procedure has been performed according to page 15 of the manual. If the problem persists please check if the lock can be locked through the thumbturn. If it cannot, please carry out a factory reset. See
Conexis® L1 Smart Door Lock will not connect with the app
Please ensure you have paired a Key Card/Key Tag/ Phone Tags (credentials) to the lock first. Please remove a battery out of the lock, once this has been done close the application, leave the lock un-powered for 30 seconds, reapply
An alarm on the Conexis® L1 is going off
Either the plug has been disconnected or the wires have been pinched during installation. The alarm can be cancelled by holding the ‘R’ button as the lock is started. Re-check connections and wiring.
What Happens If My Batteries Run Flat?
You will be alerted. There is also a 9v battery connection port on the external side of the lock which can be used to power the Smart Door Lock to gain entry (using one of your credentials Yale virtual Key/Key
The external handle on my Conexis® L1 Smart Door Lock operates normally, but the inside handle does not
Please ensure that the thumbturn on the internal side has not been touched/moved until stated in the manual as this will turn the actuator into the incorrect position.