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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

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My device has been bound by an alternative email address

My device has been bound by an alternative email address

For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again. If you want to add it to a new account, you must delete it from

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How do I delete my camera from my account?

How do I delete my camera from my account?

There are two methods to delete camera from your account. Firstly login into your account in the Yale View app: Method 1: Go to the preview page, then click the gear icon in the top right corner, go to the

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The camera does not recognise the SD card.

The camera does not recognise the SD card.

Reason: SD card is not initialised SD card is faulty SD card slot is damaged Solution: Insert the SD card into the SD card slot, format the SD card with the Yale View app Try the SD card on PC/smartphone/other

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I have insert a Micro SD card, but there are still no video recordings?

I have insert a Micro SD card, but there are still no video recordings?

Check if the Micro SD is inserted into the slot properly. Pull down at the top of the Home Page of Yale View app to refresh the device list. Go to check the Storage Status. If the memory card status

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How can I view the recorded video on my SD card?

How can I view the recorded video on my SD card?

Login to your Yale View account. Go to preview page then click “View record history”, Select the recorded video you want to view in calendar page.

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How do I add the camera to a new Yale account?

How do I add the camera to a new Yale account?

For security reasons each camera can be linked to only one account. If you want to add the camera to a new Yale View account please delete it from the existing account first. Go to device settings and select “delete

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App says “Invalid QR code” when I scan the QR code on the camera

App says “Invalid QR code” when I scan the QR code on the camera

Please make sure you are using the Yale View App. Download the Yale View app and try again

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The App says “Failed to Bind”

The App says “Failed to Bind”

Please check your router is connected to the internet (try to open a web page with your phone browser) then try again. This means that the camera was successfully connected to your wifi network but failed to add the camera

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The App says “Failed to configure device network”

The App says “Failed to configure device network”

Please reset your camera and follow the App set up process to set up your wifi connection again.   During the configuration process you can try the following: 1. During the wifi connection process, try to put your smartphone less

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Which App do I have to download for my camera?

Which App do I have to download for my camera?

If you have Home View cameras (product code starting with WIPC) you need to download Yale Home View If you have Smart View cameras (product code starting with SV) you need to download Yale View

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