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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

Cant connect

I cannot connect to the app

I cannot connect to the app

Please check that you have downloaded the correct App – please search for Yale View (the camera is not compatible with Yale CCTV or Yale Home View Apps). Please ensure that your router is connected to a 2.4ghz Wi-Fi network

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My hub won’t connect to the Internet

My hub won’t connect to the Internet

Check all wires are connected and your router is connected to the internet, power down the hub including the backup battery and the router, then turn the hub and router back on. Try again to connect.

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