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cannot add cards and tags to the lock

My Conexis will unlock through the app, but I cannot add cards and tags to the lock?

My Conexis will unlock through the app, but I cannot add cards and tags to the lock?

Only a Primary user can add a Card or Tag. Please check that the lock has not been added multiple of times, please remove a digital key from the app, the app should only have one Key on the primary

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