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Customer Notice:

Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.

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Linus Adjustable Cylinder Support

Linus Adjustable Cylinder Support

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Linus Connect Bridge Support

Linus Connect Bridge Support

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Linus Smart Keypad Support

Linus Smart Keypad Support

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Linus Smart Lock Support

Linus Smart Lock Support

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How can I find out which version of the Yale Access App I have?

How can I find out which version of the Yale Access App I have?

The version of the App you have downloaded on your device can be seen by selecting the menu in the top left-hand corner. The App version is listed at the bottom of this menu.

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What is Yale Access?

What is Yale Access?

Yale Access is the Yale App that enables customers to remotely access and manage Yale smart products, including Yale Access enabled Smart locks, Smart Cabinet locks, and more, from their smartphone or tablet. The app allows users to lock and

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What do I do if my device does not appear in the Yale Access App?

What do I do if my device does not appear in the Yale Access App?

First, go to your Keychain in the Yale Access App. If the house where the lock you are trying to find is associated with is listed in the keychain, select it. If the house is empty, meaning there are no

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How can I access my Yale Access account from a different device?

How can I access my Yale Access account from a different device?

There are occasions where you may need to access your Yale Access Account from a secondary device. For instance, if you lose your phone, lock yourself out, or if you get a new phone, you will need to log into

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How do I access my Yale Lock remotely?

How do I access my Yale Lock remotely?

The Yale Access app will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to your lock screen and the Yale Access App will do the rest for you. The

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What App do I need for the Yale HSA6500 Alarm?

What App do I need for the Yale HSA6500 Alarm?

To control your alarm using your smartphone or tablet you need the Yale GSM Control App. The app requires Requires iOS 6.1 or later and is compatible with iPhone, iPad and iPod touch.           App functions

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