I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
Customer Notice:
Yale Home App 2.3.0 release : Look out for our updated Home App being released 24th October 2019. New features will include Biometric Authentication for both IOS and Android, along with a Lock Screen Widget for iOS devices.