I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.