My device has been bound by an alternative email address
For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.
- If you want to add it to a new account, you must delete it from previous account first.
- If you forgot your account, please send a picture of the device label with clear SN number to email address firstname.lastname@example.org and tell us where you bought it.