I have no access to my camera remotely
1.Make sure your camera is connected to the internet
2.Make sure your smartphone has internet access
3.Make sure you have a strong mobile internet signal. If your network signal is weak you could have problems connecting to your camera.
4.Sometimes internet providers can set connection limitations to home routers (example, firewalls or parental control).
Please check you home router firewall is not blocking connection with your camera. Please check with your internet provider how to check that.