Attention: Yale Smart Sync, SR and HSA App Alarm users. There is planned system maintenance due to take place over the next two weeks. Some potential outages could occur during this period. Your alarm hub will continue to operate locally with all devices and can be controlled by Keypad/Keyfob. Your system will re-engage automatically should an outage occur
Yale are committed to continuously improving our services and support to our Customers. With this in mind we have changed how you contact our support services. Therefore please complete the online form here Form and we will be in touch very soon.
First, you need to click on the motion notification button in the upper left corner of the live view page screen to enable notification.
If it says “Failed to subscribe” check the following configuration settings:
1. Enable Yale View to send notification in your phone settings.
2. Enable events in your device- Motion detection, etc should be enabled with a valid time schedule
