I’m getting a blank screen/I cannot see a menu
This means that the resolution may have been altered, you will need to connect the DVR to a lower resolution monitor to change it back, or factory reset the DVR to restore it to default.
Customer Notice:
Yale Home App 2.3.0 release : Look out for our updated Home App being released 24th October 2019. New features will include Biometric Authentication for both IOS and Android, along with a Lock Screen Widget for iOS devices.