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Customer Notice:

Yale Home App 2.3.0 release : Look out for our updated Home App being released 24th October 2019. New features will include Biometric Authentication for both IOS and Android, along with a Lock Screen Widget for iOS devices.

Complaints

Have a problem?

Please complete the form below and a member of our team will be in touch with you shortly.

We’re sorry to hear something’s wrong.

If our products or services haven’t met with your expectations please let us know by completing the Complaints Contact form.

Our senior management team will contact you within 24 hours and will help resolve your issues as quickly as possible.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.