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Customer Notice:

****Support Services Update – 30th March 2020 **** All of our Support Agents are working as normal and all of our Support Services are operating at full capacity. If you need any support with your Yale Products, please call us on 01902 364606, email us at info@yale.co.uk, send a message to our Social Media platforms or chat to us live. 

Complaints

Have a problem?

Please complete the form below and a member of our team will be in touch with you shortly.

We’re sorry to hear something’s wrong.

If our products or services haven’t met with your expectations please let us know by completing the Complaints Contact form.

Our senior management team will contact you within 24 hours and will help resolve your issues as quickly as possible.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.