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Customer Notice:

****Alarm Hub Confirmation Sound Not Working  – 19th October 2020.**** We are aware that some users Smart Alarm Hubs have stopped sounding the confirmation bleeps on entry and exit. The security of your system is unaffected. We are urgently working on a fix and can only apologise for any inconvenience caused. Check here for further updates. 

Complaints

Have a problem?

Please complete the form below and a member of our team will be in touch with you shortly.

We’re sorry to hear something’s wrong.

If our products or services haven’t met with your expectations please let us know by completing the Complaints Contact form.

Our senior management team will contact you within 24 hours and will help resolve your issues as quickly as possible.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.