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Customer Notice:

****Support Update – 29th June 2020 **** Our support teams are working extremely hard to help resolve issues. However we are receiving a high demand for the service and therefore if you haven’t received a response on email, we are really sorry, we will get to your request, but ask that you do not send another to chase. Thanks for your understanding Yale.

Complaints

Have a problem?

Please complete the form below and a member of our team will be in touch with you shortly.

We’re sorry to hear something’s wrong.

If our products or services haven’t met with your expectations please let us know by completing the Complaints Contact form.

Our senior management team will contact you within 24 hours and will help resolve your issues as quickly as possible.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.