I can’t view live streaming in the app?

Please follow the below troubleshooting options:

Ensure the DHCP box is enabled in the settings option in the local network.
Ensure that the Yale cloud is enabled.
Ensure that the DVR and App password match.
Ensure the Ethernet cable is plugged into the router.
Check that the NAT status in the professional menu under system information shows a ‘connected’ status and not ‘probing DNS’.