Most Popular
- What do the LEDs on the Smart Hub mean?
- My Smart Hub is beeping every 30 seconds and also has an Orange light illuminated.
- My Key Pad will arm but not disarm the system?
- My app is showing battery missing / dead what does this mean?
- My Panel says its offline
- What happens if the Internet goes down?
- How often will I have to change the batteries in my alarm system?
- Should the light flash on my PIR?
- Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem?
- How do I Install my Yale Sync Alarm?
- How long will the siren sound for when the alarm is triggered?
- How do I set up Alexa?
- My Keypad arms but doesn’t disarm my alarm
- Does the Sync Smart Home Alarm work with Apple Homekit?
- How do I set up Geo-location?
- I keep getting supervision failure
- Is the Sync alarm system compatible with any other Yale system?
- What accessories can I add on to my Sync Smart Home Alarm?
- Can I add more than one siren to my Sync Alarm?
- Can I arm downstairs and leave upstairs unarmed?
- My PIR is not responding when I arm the system?
- I have a shed / garage, will I be able to use a detector in this location?
- I haven’t set up my app within the 3 hour set up window. What should I do?
- How do I set up Philips Hue?
- What Yale app do I need to download?
- Why are my devices not learning in to my system?
- How do I add more users to control the alarm?
- How is the external siren powered?
- Will my pet Dog or Cat trigger my alarm?
- My hub won’t connect to the Internet
- How will I be alerted if the alarm has been triggered?
- How loud is external/ internal siren?
- I’m not receiving my SMS/my balance is showing 0
- What height should I position my PIR’s for optimum performance?
- How do I link this with my other Yale devices?
- My alarm regularly sounds but there are no messages shown on the app. What is the reason for this?
- What is the maximum movement detection range of a PIR?
- Why cant I see all my devices on the app?
- How can I part arm my alarm?
- My alarm activates immediately when entering the property.
- I can’t register my Smart Home Alarm Range System to the app?
- How do I change the keypad PIN?
- How do I enable Geo-location notifications?
- How can I add a new user to the system?
- Why does my alarm keep triggering for no reason?
- Which Pet PIR is compatible with the Sync Smart Home Alarm?
- How do I remove an accessory from my smart alarm system?
- Can I extend my entry / exit time on this alarm?
- My Keyfob is not working
- For what period of time is the Yale alarm warranty valid for?
- How many accessories can I add to my Sync Smart Home alarm?
- My app wont load
- Why does Alexa not reply to my voice commands?
- Can I make my system pet friendly?
- Which phones work with the Sync alarm?
- My Panic button is not working
- How do I delete a user from the system?
Getting Started
Basic Functionality
- How do I add more users to control the alarm?
- How do I enable Geo-location notifications?
- Why does Alexa not reply to my voice commands?
- How can I add a new user to the system?
- Should the light flash on my PIR?
- How will I be alerted if the alarm has been triggered?
- Can I arm downstairs and leave upstairs unarmed?
- How do I change the keypad PIN?
- Why are my devices not learning in to my system?
- How do I remove an accessory from my smart alarm system?
- Is the Sync alarm system compatible with any other Yale system?
- How do I delete a user from the system?
- Can I add more than one siren to my Sync Alarm?
- How long will the siren sound for when the alarm is triggered?
- How loud is external/ internal siren?
- How is the external siren powered?
- For what period of time is the Yale alarm warranty valid for?
- How can I part arm my alarm?
- What accessories can I add on to my Sync Smart Home Alarm?
- Can I extend my entry / exit time on this alarm?
- What is the maximum movement detection range of a PIR?
- I have a shed / garage, will I be able to use a detector in this location?
- How do I set up Alexa?
Troubleshooting
- My Keypad arms but doesn’t disarm my alarm
- My Panel says its offline
- Does the Sync Smart Home Alarm work with Apple Homekit?
- My Panic button is not working
- Why cant I see all my devices on the app?
- How often will I have to change the batteries in my alarm system?
- My Key Pad will arm but not disarm the system?
- My app is showing battery missing / dead what does this mean?
- My alarm regularly sounds but there are no messages shown on the app. What is the reason for this?
- My alarm activates immediately when entering the property.
- Can I make my system pet friendly?
- Will my pet Dog or Cat trigger my alarm?
- My PIR is not responding when I arm the system?
- I haven’t set up my app within the 3 hour set up window. What should I do?
- I can’t register my Smart Home Alarm Range System to the app?
- My Smart Hub is beeping every 30 seconds and also has an Orange light illuminated.
- I keep getting supervision failure
- I’m not receiving my SMS/my balance is showing 0
- My hub won’t connect to the Internet
- Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem?
- What happens if the Internet goes down?
- Why does my alarm keep triggering for no reason?
- Which Pet PIR is compatible with the Sync Smart Home Alarm?